Legal
Privacy notice
DRAFT — this notice must be reviewed by a qualified advisor and all bracketed details confirmed before the website is published.
Responsible party
[To be confirmed: House of Hersch and/or Lance Real Estate (registered name, registration number, physical address) as the responsible party or parties under the Protection of Personal Information Act 4 of 2013 (POPIA). Information Officer name and contact details to be inserted.]
What we collect
When you submit an enquiry we collect your name, mobile number, email address, preferred contact method, and details about your property and intentions (such as suburb, property type, timeframe and whether a mandate is in place).
Why we collect it
We use this information only to respond to your specific enquiry: to review your property details, prepare a sales or rental assessment, and contact you about it.
Marketing
We will only send you market updates or other marketing if you separately and actively opt in. This box is never pre-selected, and you can withdraw consent at any time. Enquiries are not automatically added to marketing campaigns.
Sharing
Your information is not shown to other website visitors. It may be shared with [Lance Real Estate / named service providers, e.g. CRM provider — to be confirmed] strictly to handle your enquiry, under appropriate confidentiality and security obligations.
Storage and retention
[To be confirmed: where enquiry data is stored (e.g. CRM provider and location), security measures, and how long records are kept.]
Your rights
You may request access to, correction of, or deletion of your personal information, object to processing, and lodge a complaint with the Information Regulator (South Africa). [Contact method for requests to be inserted.]
Property practitioner disclosures
[Agency name, Property Practitioners Regulatory Authority registration, Fidelity Fund Certificate numbers and any other required disclosures — to be verified before launch.]
Last updated: [date to be confirmed]